FAQ
Frequently asked
questions.
Quick answers to common questions about your order, returns, and delivery.
How long does delivery take?
Orders are dispatched from our UK warehouse and typically arrive within 2–3 working days.
How do I track my order?
Once your order is with our courier, they will send tracking details directly to you by text or email.
Can I cancel or change my order?
If your order has not been dispatched yet, get in touch and we will cancel and refund it.
Once it is with the courier we are not able to stop it — but you can return it once it arrives.
How long do I have to return something?
You have 14 days from the day you receive your order to return it.
Items need to be unused, in their original packaging with tags still attached, and in a resaleable condition.
When will I get my refund?
Once your return arrives at our warehouse we refund your original payment method.
Allow 3–5 working days for it to appear, depending on your bank.
My tracking says delivered, but I have not received it
Please check with neighbours, around your property and for a delivery card first — parcels are often left in a safe place.
If it still has not turned up, contact us with your order reference and we will look into it.
I have received the wrong item
Contact us with your order reference and a photo of what arrived.
We will send the correct item and arrange collection of the wrong one, at no cost to you.
Do you deliver outside mainland UK?
We currently deliver to mainland UK addresses only.
Some of our retail partners may be able to deliver to your area.
Can I buy a spare part?
Selected spare parts are available. Contact us with your product reference and we will point you to the right one.
I bought my product second-hand — is it covered?
Warranty cover applies to products bought from us or from an authorised retailer.
Items bought second-hand or from third-party sellers are not covered.